FAQs

Are you accepting new patients?

Always!

Do I need to arrive early for my first appointment?

Yes. Please arrive 10-15 minutes early to check in and fill out any remaining patient forms.

What do I need to bring to my first appointment?

Please bring the following items with you to your appointment:

• Patient registration forms if you haven’t submitted them prior to your visit.
• Dental Insurance Card (if applicable)
• Identification such as Driver’s License, Military ID or State ID

What does “in” and “out of” network mean?

• For some insurance companies it does not make a difference if our office is “in” or “out” of network, but for other companies going out of network does make a difference.  The difference is the allowable fee of the insurance company.  The allowable fee refers to the amount the policy pays for a specific treatment.
• Insurance companies or employers may tell patients they have 100% coverage for preventative care:  That means 100% of the insurance company’s allowable fee. For example (if we are out of network):  If our fee for a procedure is $100, and the allowable fee of a policy is $120, the insurance company will pay $100 and the patient does not owe any co-pay.  However, if our fee for a procedure is $100 and the allowable fee of a policy is $85, the insurance will pay $85 and the patient will have a co-pay of $15 due to us.

Understanding why our office doesn’t participate or accept HMO/DMO, Medicaid or AHCCCS policies?

We have found that being bound by the provisions or limitations of insurance contracts can impact the quality of care our patients receive.  When insurance companies discount fees to the extent that many do, it adversely affects the quality of materials, the labs we can use, the amount and quality of the education we receive annually, as well as the ability to purchase and update our equipment to continue giving our patients the very best service and results that dentistry has to offer.  We feel that our patient’s overall health is much more important than to allow the insurance company to dictate their treatment choices based on cheapness not quality.

What Insurance do you accept?

We accept all PPO Insurance Plans.

What if I don’t have insurance?

If you don’t currently have insurance, don’t worry! We believe that everyone should have access to quality dental care. For this reason, we have financing available with CareCredit and Lending Club. Contact our office for more information on financing your dental treatment.

Can the dentist whiten my teeth?

There are a few methods available for bleaching the teeth: in-office or daily. One session of in-office whitening generally lasts one and a half to two hours, and you can read or relax during the treatment. For daily bleaching, we make an impression of your teeth and create a thin flexible tray that fits your teeth. Each day you fill the tray with a small amount of whitening gel and wear for an hour during the day.

Can I get Zoom! Teeth Whitening?

Yes, we offer Zoom! in office whitening, it’s a two-hour appointment and the average patient will leave with a smile 8 shades whiter (every person is different, and results will vary)!

Do you treat gum disease?

We do treat gum disease at our office. Our hygienists are committed to fighting periodontal disease and helping our patients stay healthy.

Are you open on Saturdays?

Yes, we are open every Saturday at our Monroe location 8:00am – 1:00pm.

Do you treat children?

We do. We LOVE kids!  We start seeing children at the age of 3 years.

Do you take out wisdom teeth?

Yes! We can extract wisdom teeth (3rd molars) here in our office.

How often should I see a dentist?

The American Dental Association (ADA) guidelines recommend visits to a dentist at least twice a year for a check-up and professional cleaning. Our office also recommends a minimum of two visits per year.

What if I have an emergency?

Please call or text our office as soon as you determine that you have a dental emergency. We will be glad to work you into our schedule if you have a dental emergency during regular business hours. After hours, please call our office for the doctor’s emergency contact number.  We can also be reached by email at info@peachtreedental.com.

What is your financial policy?

You will be given a treatment plan that will contain a breakdown of all applicable fees. Additionally, we will submit all insurance claims for you. We will fully attempt to help you receive full insurance benefits; however, you are personally responsible for your account, and we encourage you to contact us if your policy has not paid within 30 days.

Our payment options include Visa, Mastercard, American Express and Discover. In addition, we also offer interest-free financing for qualified patients through CareCredit and Lending Club.

How are your instruments cleaned?

In our office, we can assure you that we’re following rigorous protocols of sterilization and infection control.

We use many items that are disposable, and we thoroughly clean reusable instruments in a state-of-the-art autoclave system. Our hand-pieces are sterilized between each patient, and we change gloves each time we get up from the dental chair.  In addition to gloves, we wear masks and safety glasses. We also use hospital grade cleaners to clean each operatory.

When you visit our dental office, you can rest easy knowing that behind the scenes, we’re taking every precaution to ensure that you receive the highest quality dental care in the safest environment.

What kind of toothbrush should I use?

Adults should use a small to medium size toothbrush with extra soft to soft bristles. The head of the brush needs to be small enough to brush all areas of the mouth thoroughly, specifically the back of the mouth, which can be hard to reach. Children should use small toothbrushes with soft bristles. Many kinds of toothbrushes are available. Your hygienist can help you decide which type of brush is most suitable for you.

How often should I replace my toothbrush?

The American Dental Association recommends that you replace your brush every 3 to 4 months. With each use the bristles become worn and cleaning effectiveness decreases. Depending on your oral health, you may need to replace your brush sooner. Typically, children’s toothbrushes need to be replaced more regularly than adults.

Is one type of toothpaste better than others?

No. However, we recommend you use toothpaste that contains fluoride, and carries the ADA Seal of Acceptance, which means it has been assessed for safety and effectiveness. Studies consistently show that fluoride helps strengthen and rebuild tooth structure and helps prevent dental decay.

How often should I floss?

You should floss once daily to prevent cavities from forming in between the teeth. Flossing also helps preserve the health of your gums.

Should I brush or floss first?

As long as you brush and floss thoroughly, it does not matter if you brush then floss, or floss then brush. But flossing before brushing enables the fluoride in your toothpaste to better reach the areas between the teeth.

What should I do if I require premedication?

Please be sure to request a prescription prior to your appointment, or if you are unsure, contact us and we can help.